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This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.

It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.

We investigated a complaint from a member of the public who believed she was treated unfairly by the Department of Health.

Our investigation found failings in the care and treatment provided to a cancer patient by the Belfast Health and Social Care Trust.

A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault.  We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.

A man whose son lived in supported housing complained about the care provided by the Belfast Trust. 

We upheld his complaint.

The Lagan Valley Hospital carried out reasonable and appropriate investigations to determine the source of a patient’s abdominal pain.

We made a number of recommendations to the Belfast Trust after we found failures in the way it treated a patient with a fractured leg. 

We concluded that delays in removing her leg cast and in monitoring her pressure sores caused sepsis and contributed significantly towards her premature death.

A woman complained about how long it took the Northern Health Trust to provide her late son with a routine test for heart disease, and about its subsequent failure to monitor his condition.

We asked Causeway Coast and Glens Borough Council to refund thousands of pounds to a woman after we found it mismanaged an online procurement.

The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.