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A woman complained about the care her elderly mother received over a 10 day period in the Mater Hospital.

We upheld parts of the complaint, including over how the hospital dealt with an incident in which the patient was in an agitated state, and the way it managed her food intake.  We found no failings over the complaints relating to sedation, toileting, and the patient's access to fluids.

The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.

We asked it to apologise, and to remind clinical staff of the importance of following guidelines on pain management, obtaining consent, and on communicating with patients and their families.

A teenage boy waited 18 months to see a consultant after he was diagnosed with arthritis and ruptured ligaments. 

We asked the Trust to apologise for the failures which caused the delay.

We investigated concerns about how a Health Trust dealt with allegations of an intimate relationship between two care home residents.

Our report criticised the Trust for not doing a more thorough investigation into the claims, and asked it to carry out an audit of previous safeguarding referrals.

We found failures in the care provided by the Southern Trust to an elderly woman and her daughter.

A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.

A report has criticised elements of the care and treatment provided to an elderly patient in Domnall Care Home (Belfast).

A man claimed Belfast City Council should have asked his neighbour to remove a structure on his driveway.

Although the Council was not required to take action, we found it should have explained to the man why.

We asked the Northern Trust to make sure patients who have difficulties relaying their medical histories are accompanied when they are assessed in hospital Emergency Departments.