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Our investigation into a complaint about the care and treatment of a cancer patient has led to an apology to the complainant and a review of the issue of pain management on two wards in the Mater and Royal Victoria hospitals.

We recommended that the Northern Health Trust apologise to a complainant after our investigation found failings in the care and treatment of her baby son and its handling of a Serious Adverse Incident (SAI) investigation.

A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance.  We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.

We found that the Trust failed to follow any multidisciplinary assessments when it assessed a patient for  Continuing Healthcare.

A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic.  We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.

We concluded that a dental practice did not follow the correct procedures when removing a patient from its list.  We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.

We found that a GP practice gave a complainant the appropriate medication and took other measures to help ease her back pain.

We found that although a cancer patient’s treatment plan was in line with relevant standards, the Altnagelvin Hospital failed to keep proper records relating to her care, including losing a number of key medical documents.  We also asked it to apologise to the patient’s daughter over the way it responded to queries about her mother’s care.