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Your search has returned 444 resultsOmbudsman finds care of a patient with persistent shoulder pain was ‘appropriate’
A report about the treatment of a patient by the Belfast Health and Social Care Trust has found that the level of care given was appropriate, but has stressed the importance of information sharing in cases where care is being delivered in both a Trust and private healthcare setting.
Investigation into a complaint about the Regulation and Quality Improvement Authority
The Ombudsman has found that an RQIA inspection and subsequent report was completed according to relevant standards, but that it should have taken further steps to provide the registered manager of a care home with a copy of the draft report so that she could comment on its factual accuracy.
Investigation into claim that patient was unaware her placement in respite care was temporary
The Ombudsman has found that Belfast Health and Social Care Trust should have communicated more clearly with a patient’s family before she was discharged from hospital into respite care.
Trust 'took reasonable steps to avoid complications' to mother following induced labour
An investigation has concluded that the South Eastern Health and Social Care Trust managed a mother's induced labour appropriately, and found that a delay in giving her antibiotics was not the cause of an infection to her and her baby.
Ombudsman partially upholds complaint about care and treatment of patient in Royal Victoria Hospital
A complainant who believed that her mother was not fit to be discharged from hospital, and who said she should not have been sent home without medication, has had part of her complaint about the Belfast Health and Social Care Trust upheld.
Investigation into the care and treatment of a patient in the Northern Ireland Children’s Hospice
We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.
Complainant left frustrated and distressed after delay in processing rates bill
We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.
Emergency Department’s diagnosis of patient was ‘reasonable and appropriate’
Our investigation found that the care and treatment of a patient in the Royal Victoria Hospital was reasonable and appropriate. However, we also found that she should have been told what symptoms to look out for in case she needed to return to the Emergency Department or visit her GP.
Trust’s investigation into injuries of care home resident left daughter with ‘unanswered questions’
We found that the Northern Health and Social Care Trust carried out a safeguarding investigation broadly in line with its procedures, but were critical that the investigation did not find out how the resident sustained bruising during her time in the home.