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We investigated a man’s concerns about the death of his elderly mother. 

We found that while she suffered from a number of medical conditions which could have caused her death at any time, the immediate cause was Covid-19.

A parent who acted as a carer for her son with special needs complained that a six-month delay in her family being allocated a social worker impacted her financially and mentally.

We upheld the complaint but found no evidence of bias against the parent by the Trust. 

An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient's hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man's GP know about its decision.

The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed on her medical file.

Our investigation found that the Department for Communities and Capita failed to properly obtain and use all relevant medical information to help them assess claims for the Personal Independence Payment (PIP) benefit.

We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

We made recommendations for service improvement after we found failings in the way the Belfast Trust investigated the theft of a care home resident’s wedding ring.

We found that the Belfast Trust did not properly assess a man’s healthcare needs before his admission to a nursing home. 

We asked it to apologise to the complainant and to review all applications for continuing healthcare from the last three years.  

A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.