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Emmet McDonough-Brown

Belfast City Council

Alleged Breach

Code paragraphs 4.13a and 4.6    

Decision on Breach

CLOSED BY ALTERNATIVE ACTION    

Investigation finds that Department did not respond adequately to complaint

The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.

Consultant provided appropriate care to patient following workplace accident

The Ombudsman has concluded that a hospital pain management consultant provided proper care to a patient who had been electrocuted in a workplace accident.

Trust failed to provide adequate care and treatment to patient during last weeks of her life

An investigation has found that appropriate and timely intervention may have alleviated a patient's discomfort and distress in the last weeks of her life.  The Ombudsman found a number of failures by the Southern Health and Social Care Trust in relation to the patient's nutritional care and treatment, and failings with regard to some aspects of her nursing care and treatment.

Ombudsman asks Department to refund complainant after finding it unfairly recovered payment of farming subsidy

A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.

Family receive apology over failings during Serious Adverse Incident investigation

Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.

Patient did not receive appropriate review before being discharged from hospital

We found that the Belfast Health and Social Care Trust did not provide a patient with a multi-disciplinary review prior to her discharge from the Royal Victoria Hospital.

Investigation into complaint about delay in patient's diagnosis for pancreatic cancer

We found that failures in the care and treatment of a patient by a GP Practice had no impact on the prognosis or outcome, but had they not occurred it may have been possible for the patient to have received an earlier diagnosis.

Ombudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’

We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father.  We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.

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