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We will always try and treat you with courtesy and respect, but there may be times when you are unhappy with our service.

Here's how you can make a complaint about us.

Comments from people following our investigation of their complaints.

We're sorry, but we can't find the page you were looking for.

We're sorry, but we can't find the page you were looking for.

Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.

This section explains what an Ombudsman does and gives information about our senior staff.

We look carefully at every complaint.

Some complaints can be resolved quickly, while others may need a more detailed investigation.

These are the documents we use to help us make our decisions.