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Your search has returned 46 resultsAnnual Reports
The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.
How we deal with complaints
Information for councillors on how we assess, investigate, and adjudicate on complaints.
How we deal with your complaint
We look carefully at every complaint.
Some complaints can be resolved quickly, while others may need a more detailed investigation.
Publication Scheme
Under the Freedom of Information Act 2000 every public authority is required to adopt and maintain a publication scheme.
Information and Guidance
This information is for public service providers in Northern Ireland which are under the Ombudsman’s jurisdiction.
Who we are, what we do
This section explains what an Ombudsman does and gives information about our senior staff.
Complaints Standards
We aim to transform the public sector complaints process in Northern Ireland through the implementation of new Complaints Standards.
Model Complaints Handling Procedures
Our Model Complaints Handling Procedures provide guidance to staff on how they should investigate complaints.
Consultation
Read about the research and consultation we carried out to help us create the new complaints handling procedures.