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The Director of Governance and Support Services will be responsible for supporting the Ombudsman in the management of the unique accountability arrangements which underpin the office. 

They will oversee the development and delivery of NIPSO’s key support services including IT, HR, Facilities Management, Finance, Management Reporting and Information Governance in line with the NIPSO Strategic Plan and Values. As a member of the Senior Management Team, they will contribute to corporate leadership and embedding the values of NIPSO in all internal and external interactions.

Our team of Casework Officers perform a key function in NIPSO’s aim to provide people with access to justice through the investigation of unresolved complaints. The role is diverse and will appeal to those with a desire to apply their analytic and problem-solving skills to drive forward improvement in public services.

Casework Officers work with others in NIPSO to share our investigation findings with the public, to communicate recommendations for service improvement, and raise awareness of the important work of the Office.