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We asked the Western Health and Social Care Trust to use the newly appointed Learning Disability Acute Liaison Nurse to ensure that appropriate training is provided to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.

We partially upheld a complaint from two sisters who believed that the Trust ignored their concerns when it came to the care of their mother in a nursing home.

We found that a patient’s care whilst in hospital for a hip replacement was appropriate, but identified failings to assess their mental capacity.

The Ombudsman has called for more to be done to help families of care home residents after an investigation found that the South Eastern Health and Social Care Trust failed in its duty to monitor the quality of care provided to a resident of Dunmurry Manor.

We asked the Western Health and Social Care Trust to use a Learning Disability Liaison Nurse to provide training to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.

The parents of a 20 month old boy complained about the care he received in Antrim Area Hospital, saying that they had to leave the Emergency Department as they feared staff were inept.  Our investigation found that his treatment was acceptable and within the Trust’s guidelines.

The wife of a cancer patient complained about his care in Belfast City Hospital. We found that overall the patient’s pain was appropriately assessed and managed. However, we also concluded that he failed to get radiotherapy when he needed it because of a delay in receiving a biopsy.

We found that a man recovering from a stomach operation was discharged too early from the ICU of Belfast City Hospital. We asked the Trust to apologise, and to review the treatment of a number of other patients who had returned to ICU following a similar operation.

A woman complained about the treatment given to her mother in the Emergency Department of the Ulster Hospital.  We found her treatment on the whole was appropriate, but made a number of training recommendations for nursing staff.