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A Health Trust’s failure to carry out tests on a man with an undiagnosed heart condition left his family with unanswered questions following his death.

A patient complained that the Trust should have changed her waiting list status to ‘urgent’ following a request by her GP.  We did not uphold the complaint.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A school should have done more to help a student who was struggling with an 'A-Level' subject.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

A woman complained about her daughter’s teacher and of the school’s failure to act on her concerns.