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Your search has returned 414 resultsInvestigation of a complaint against a Primary School
The parents of a child with special educational needs complained that his primary school was not giving him the support he needed.
We upheld the complaint and made a number of recommendations to the school.
Trust told to deal with requests for continuing healthcare assessments in more consistent and transparent manner
We found that the Belfast Trust did not properly assess a man’s healthcare needs before his admission to a nursing home.
We asked it to apologise to the complainant and to review all applications for continuing healthcare from the last three years.
Trust did not properly investigate theft of resident’s wedding ring
We made recommendations for service improvement after we found failings in the way the Belfast Trust investigated the theft of a care home resident’s wedding ring.
Trust apologises for care and treatment of patient following surgery
A woman complained that her late brother was not given the best possible chance to recover following gall bladder surgery. We upheld parts of the complaint, and were critical of the serious adverse incident report prepared by the Northern Trust.
Schools Case Digest
This is a best practice guide for complaints handling in schools.
It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.
Council failed to properly consider report into conduct of Chief Executive
We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.
Northern Ireland Housing Executive took two years to deal with resident’s complaint
We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.
The care and treatment of a patient by the South Eastern Health & Social Care Trust
An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'
Communications with patients on healthcare waiting lists
This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.
It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.