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Your search has returned 424 resultsTrust’s investigation of complaint was ‘flawed and lacked empathy’
A woman raised concerns with the Western Trust about how her late mother was treated in a care home. We found significant failings in the way the Trust investigated her complaint.
Patient consultation should have been in person rather than over the phone
A GP practice should have had a face-to-face consultation with an elderly patient, despite the Covid restrictions in place at the time.
Ombudsman investigation finds that hospital failed to properly monitor patient’s eating and drinking
An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.
Patient’s treatment in Altnagelvin Hospital was ‘reasonable and appropriate’
A woman questioned why it took so long for her father to receive surgery in Altnagelvin Area Hospital. She also claimed that poor communication between staff contributed to his untimely death.
Investigation into the care of a patient by the Belfast Trust
A woman complained that the Belfast Trust did not properly investigate the cause of her father’s chest pains. She believed if it had done so he may not have died shortly after being discharged from hospital.
Investigation of a complaint about a medical practice
We found that a GP practice should not have removed a patient from its Patient List without giving him an initial warning.
Trust failed to provide appropriate follow-up care for cancer patient
A man’s cancer treatment was interrupted by the Covid pandemic in March 2020. We found that he should have been reviewed by clinicians as soon as possible after the resumption of face-to-face appointments.
Decision to discharge patient from Belfast Trust’s Eating Disorder Service
Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.
Care Home Case Digest
Our latest Case Digest features a number of investigations into complaints about care homes. It highlights the importance of good complaints handling and provides some key messages for the families of those in care.
Treatment of a patient in Altnagelvin Hospital
A woman complained about the treatment her late mother received in Altnagelvin Hospital following a fall.