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Trust apologises to complainant following Ombudsman investigation

The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.

Investigation into the care and treatment of patient in Armagh nursing home

An investigation has concluded that the care plans prepared for a resident of a nursing home in Armagh were largely adequate, but that it had underestimated the resident’s risk of a fall, and that it was inconsistent in its assessment of his mental state.

Council dealt appropriately with planning application - Ombudsman

An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.

Ombudsman upholds complaint that hospital failed to arrange care package for patient

The Belfast Health and Social Care Trust has apologized to a patient who was forced to arrange her own care package after being discharged from the Royal Victoria Hospital, Belfast.

Investigation of a complaint against the Western Health and Social Care Trust

We investigated a complaint about the Trust's record keeping following the birth of the complainant's son.

Proper care and treatment of patient by Trust 'may have improved her chances of survival'

An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.

Ombudsman upholds complaint about Trust's delay in carrying out carer's assessment

The Public Services Ombudsman has upheld a complaint from a woman who waited 20 months to have a carer's assessment carried out by the Western Health and Social Care Trust.

Investigation finds failures over care of man in hospital Emergency Department

A Health Trust has apologised for the care and treatment given to a patient in the Emergency Department of the Royal Victoria Hospital, Belfast.

Ombudsman critical of Council's record-keeping during planning case

The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with changes to a planning application for a new dwelling.

Complaint about patient's hospital care not upheld

A patient who attended Craigavon Area Hospital due to pain in his shoulder and loss of power in his right arm received an appropriate level of care, according to an investigation carried out by the Ombudsman.

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