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Your search has returned 414 resultsOmbudsman finds practice of charging care home residents without assessing their primary need is ‘unsustainable’
We investigated claims from a family that the Southern Health and Social Care Trust failed to carry out a Continuing Healthcare assessment for their father. We upheld the complaint and concluded that the failings caused the family frustration and distress over a prolonged period.
Trust failed to carry out assessment to see if patient would qualify for care home funding
We recommended that the Northern Health & Social Care Trust, either individually or collectively with others, put in place the necessary arrangements for it to appropriately assess all future requests for Continuing Healthcare.
Investigation finds Trust has no proper assessment tool in place to decide whether patient’s primary need is health or social care
We have asked the Belfast Health and Social Care Trust, in consultation with the other Trusts and health and social care organisations, to agree a uniform approach for assessing all future applications for Continuing Healthcare in Northern Ireland.
Investigation into the care and treatment of a patient at the Royal Victoria Hospital
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.
Investigation into complaint that medical staff's slow response led to patient losing his sight
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.
Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman
Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.
Investigation of a complaint against the Victims and Survivors Service
Ombudsman partially upholds man's complaint about the actions of the Victims and Survivors Service.
Ombudsman asks Housing Executive to look again at grant application
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.
Investigation of a complaint against Newry, Mourne and Down District Council
A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.
Hospital conditions not the cause of patient’s pneumonia
An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.