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Please note that we will be closed to the public from Tuesday 24th December 2024 to Thursday 2nd of January 2025.
If you wish to submit a complaint you can still use our online complaints form anytime.
New investigation reports
Our latest published reports include our findings into complaints about:
- a primary school
- a secondary school
- two GP practices
- the NI Housing Executive
- four Health Trusts
Read these reports, and search or browse for many more here.
Failures in care and treatment of young person with life limiting condition after move to adult services
The quality of care given to a young person with complex medical needs deteriorated when she turned 18.
Read our investigation report into a complaint about the Belfast Trust.
Friday 1 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 1 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Patient experienced unnecessary pain during endoscopy
The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.
Read the full report here.
Friday 15 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 15 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Friday 22 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 22 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Holiday opening hours
Our office is closed from the afternoon of 22 December until Tuesday 2nd January 2024.
If you wish to contact us during this time, please use our online complaints form or send us an email.
Merry Christmas and a Happy New Year!
Thursday 18 January
Our office is closed to the public today, but our phone lines are open as normal.
We apologise for any inconvenience.
Getting out and about
Our Engagement Team meet community groups, charities, other public bodies, and members of the public across Northern Ireland to listen to their issues and to tell them about our service.
If you would like a visit from one of the team, please get in touch!