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We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

Read our investigation report.

Our Quarterly Bulletin highlights some of our most recent investigation reports and provides other updates on our work.

Please note that due to industrial action there will be a disruption to our normal service on Wednesday 26 April.

Welcome to our new website!

We hope its welcoming design and clear layout will help you understand our work and how we can help you.

If you have any thoughts or suggestions on how we could improve things, we would be grateful for your feedback to communications@nipso.org.uk

We asked the Belfast Trust to apologise to a man for taking 10 months to complete a criminal record check, thereby delaying his application to look after his grandchildren.

Read our investigation report.

Due to the adverse weather our office will be closed to the public on Tuesday 31 October.

Our phone lines will be open as normal.

We apologise for any inconvenience this may cause.

A report issued today has found that the Department for Communities has implemented a number of recommendations relating to how it uses further evidence in support of Personal Independence Payments, but that it must do more to improve the system for claimants.

Today we've released a new report on the protection of trees in Northern Ireland.  

'Strengthening our roots: an overview report on tree protection in the planning system' found that despite 369 tree protection breaches reported between 2019 and 2022, only one resulted in enforcement action being taken, and none led to prosecution.

It also found that despite having significant enforcement powers, less than half of local councils clearly state on their websites that it is a criminal offence to carry out works to protected trees without consent.  Others do not make any reference to the consequences of breaches. 

It states that a failure to provide clear information to the public has the potential to cause confusion, and risks creating a perception that local councils and the Department for Infrastructure see the protection of trees as a low priority.

The quality of care given to a young person with complex medical needs deteriorated when she turned 18.  

Read our investigation report into a complaint about the Belfast Trust.