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Your search has returned 589 results'Fundamental failings' led to death of unborn baby
A woman who was 33 weeks pregnant was admitted to Craigavon Area Hospital with severe abdominal pains.
Our investigation found that had an emergency caesarean section been carried out it is likely her baby would have survived.
Read the full report here.
Ombudsman asks Department to consider all options to address historic concerns over unfinished road.
A road in Larne remains unfinished because the necessary controls or conditions were not put in place before the work began.
Investigation of a complaint against the Belfast Health and Social Care Trust
A Trust’s failure to perform an examination of a patient on admission to hospital meant he was not assessed by medical staff against this baseline during his time on the ward. The investigation also identified a number of record keeping failures by the Trust while caring for the patient.
Trust did not fully explore man’s concerns about care of his children
Failings by a Trust’s social care team meant a complainant believed it did not take his concerns seriously.
Trust apologises to patient for failures in his care and treatment
The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.
Complaint about out-of-hours GP surgery
Given the risk factors involved, we concluded that a doctor should have considered a different diagnosis when treating an elderly patient.
Department failed to properly monitor actions of insolvency practitioner
A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.
Trust did not follow appropriate guidelines when assessing care of child with special needs
We upheld a mother’s complaint about the South Eastern Trust’s care of her son during her 3 week stay in hospital.
Training resources for staff in public bodies
We've released a set of videos to help staff in public bodies deal with complaints.
Topics include an explanation of the principles of good complaints handling, how to investigate complaints, and how to make and communicate good decisions. The videos explain why it's important to listen carefully to complainants, and show how learning from complaints can help improve public services.
They are available here.
Decisions over x-ray were appropriate
It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.