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Your search has returned 589 resultsFailures in care and treatment of young person with life limiting condition after move to adult services
The quality of care given to a young person with complex medical needs deteriorated when she turned 18.
Read our investigation report into a complaint about the Belfast Trust.
Medical Practice treated patient appropriately
A woman said that her GP should have diagnosed her daughter's tonsilitis and given her an antibiotic.
We found that the Practice treated the infection appropriately.
Friday 1 December
Due to the expected disruption caused by the public transport strike, our office will be closed to the public on Friday 1 December.
Our phone lines will be open as normal.
We apologise for any inconvenience this may cause.
Complaint against the Department for Communities
An architect complained that he was unfairly removed from a project to restore a historic monument.
Investigation into resident's complaint about 'unsuitable' nursing home
A care home resident complained that the home she was in was not suitable for her needs.
We noted the Western Trust's efforts to find the woman a more appropriate home, and recommended it continue its search for alternative options.
Investigation of a complaint about a children’s home run by the Western Health Trust
A woman complained that her daughter, who had autism, anxiety and depression, was not cared for properly during her 7 months stay in a children’s home.
Belfast Health Trust ‘demonstrated a customer focus with a genuine attempt to resolve the issues’
The Ombudsman has commended the Belfast Health and Social Care Trust for the thorough way it investigated a complaint about the care and treatment received by a patient at a nursing home.
Investigation into the care of a patient in the Mater Hospital, Belfast
A woman complained about the care her elderly mother received over a 10 day period in the Mater Hospital.
We upheld parts of the complaint, including over how the hospital dealt with an incident in which the patient was in an agitated state, and the way it managed her food intake. We found no failings over the complaints relating to sedation, toileting, and the patient's access to fluids.
Patient experienced unnecessary pain during endoscopy
The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure.
We asked it to apologise, and to remind clinical staff of the importance of following guidelines on pain management, obtaining consent, and on communicating with patients and their families.
Trust should have told patient about delay in being placed on waiting list
A teenage boy waited 18 months to see a consultant after he was diagnosed with arthritis and ruptured ligaments.
We asked the Trust to apologise for the failures which caused the delay.