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A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic.  We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.

We concluded that a dental practice did not follow the correct procedures when removing a patient from its list.  We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.

We found that a GP practice gave a complainant the appropriate medication and took other measures to help ease her back pain.

We found that although a cancer patient’s treatment plan was in line with relevant standards, the Altnagelvin Hospital failed to keep proper records relating to her care, including losing a number of key medical documents.  We also asked it to apologise to the patient’s daughter over the way it responded to queries about her mother’s care.

A woman complained about the treatment her late mother received in hospital.  We found a number of failures by the South Eastern Health Trust, including that the patient did not receive the right medication following a stroke.

We concluded that a dental practice’s refusal to remove a patient’s tooth when she requested it was not a failure, but criticised the practice for the quality of some its dental records.

The sister of a man with Downs Syndrome has received an apology from the Belfast Trust following our investigation into his treatment in Belfast City Hospital.

We found that a patient who was showing signs of sepsis should have been referred to a senior clinician in Altnagelvin Hospital. We asked for the Trust to apologise to the complainant, and that it raises awareness of sepsis among junior doctors.