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Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.  

Report critical of hospital over incident with feeding tube, but finds overall care and treatment provided to patient was appropriate.  

Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.  

The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.  

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The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.  The report can be viewed here.

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014.

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport.