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Your search has returned 165 resultsOmbudsman proposes investigation into Department’s handling of Personal Independence Payments (PIPs)
The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.
Ombudsman asks Housing Executive to look again at grant application
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.
Investigation of a complaint against the Victims and Survivors Service
The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.
New schools remit contributes to rise in complaints to Ombudsman
A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).
Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman
Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.
Northern Ireland Housing Executive made ‘fair and reasonable efforts’ to address concerns of man who complained about his neighbour’s anti-social behaviour
Investigation finds NIHE acted appropriately in dealing with request to evict tenant.
Quarterly Bulletin – October 2018
Our latest Quarterly Bulletin contains a link to our new animated video and a selection of our latest investigation reports.
Investigation into complaint that medical staff’s slow response led to patient losing his sight
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely while he was in hospital, and that an earlier diagnosis would have improved the chances of his vision being retained. (4 October 2018)
Investigation into the care and treatment of a patient at the Royal Victoria Hospital
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided. (28 September 2018)
Ombudsman finds that patient was given adequate information about her medical condition on discharge from hospital
An investigation has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness. (19 September 2018)