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Northern Ireland Public Services Ombudsman Marie Anderson and Irish Ombudsman Peter Tyndall have signed a Memorandum of Understanding to provide for ongoing co-operation on complaints about North-South Implementation Bodies. The MoU will ensure that users of the services of these bodies, both north and south of the border, will be able to have complaints investigated efficiently by the appropriate independent Ombudsman.

An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.

An investigation has concluded that the care plans drawn up for a resident in a nursing home in Armagh were largely adequate, but that the home had underestimated the resident’s risk of a fall and that it was inconsistent in its assessment of his mental state.

An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.

The Ombudsman has found that a planning officer dealing with a man’s application considered the appropriate policies and took a planning consultant’s views into account before making her decision.    

The Northern Ireland Public Services Ombudsman has informed the Department for Communities that she is proposing, under new powers, to launch an investigation into the way the Department administers Personal Independence Payments (PIPs). The welfare benefit replaced Disability Living Allowance in June 2016.

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

The Ombudsman has partially upheld a man’s complaint about the actions of the Victims and Survivors Service.

A report released today has revealed that enquiries to the Northern Ireland Public Services Ombudsman increased by 37% in the last year. Out of the 4,987 calls and enquiries received by the Office in 2017-18 (compared to 3,385 the previous year), a total of 665 were forwarded for further investigation (up 23% from 2016-17).

Investigation concludes that further observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.