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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

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Annual Reports

The Commissioner for Standards Annual Reports include statistical information on complaints and summaries of some of our investigations.

Publications

These are the documents we use to help us make our decisions.

Commissioner's Guidance - June 2025

24 June 2025

The Commissioner has today published a revised version of The Guidance on the Code of Conduct for Councillors, a publication for councillors to help them better understand their obligations under the Code.

The Guidance, which was first produced in 2017, was developed with input from councillors and others to make it useful and relevant.

The latest version comes in advance of a more detailed review and re-launch of the publication later this year.

Councillor Irvine

24 June 2025

Councillor Wesley Irvine (Ards & North Down Borough Council) has been suspended for three months following an Adjudication Hearing held on 13 June.

Click here for further details.

Alderman suspended for 3 months

09 July 2025

Alderman Linda Clarke (Antrim and Newtownabbey Borough Council) has been suspended from her position as councillor for 3 months following an Adjudication Hearing held today (9 July).

Click here for more information.