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Complaint about Trust's management of an adoption application

The Western Health and Social Care Trust has identified a number of learning points following an investigation into its management of a complainant's adoption application.

Recommendations following complaint about Trust's treatment of man with terminal lung cancer

The Ombudsman has made a recommendation to the Northern Health and Social Care Trust to reduce the risk of a delay in the communication of results to patients, and to patients receiving results in unplanned circumstances, following an investigation into the care of a man with terminal lung cancer.

Failures over Trust’s decision to downgrade patient’s surgical referral

We found the South Eastern Health Trust failed to consider a patient's complex medical history and inform the referring GP, or the patient's father, of the decision to downgrade her initial referral.

Patient's eyesight affected by delays in treatment

An investigation has found that a failure by the Belfast Health and Social Care Trust to properly manage a patient's Macular Service appointments led to her eyesight deteriorating to below the legal driving limit.

Complaint about the care and treatment of a patient in the Lagan Valley Hospital

The Ombudsman has partially upheld a complaint about the care and treatment of man while he was an in-patient in the Lagan Valley Hospital in 2017.

Investigation finds that remaining in hospital 'was in patient's best interests'

The Ombudsman found that a patient's care and treatment was 'appropriate' after a complaint was made about the management of her fluid intake, her bedsores, and mobility issues whilst in hospital  It was also found it was not a failure by the Belfast Health & Social Care Trust to prevent the patient’s discharge from hospital.

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