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Trust apologises to complainant following Ombudsman investigation

The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.

Investigation into the care and treatment of patient in Armagh nursing home

An investigation has concluded that the care plans prepared for a resident of a nursing home in Armagh were largely adequate, but that it had underestimated the resident’s risk of a fall, and that it was inconsistent in its assessment of his mental state.

Council dealt appropriately with planning application - Ombudsman

An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.

Ombudsman upholds complaint that hospital failed to arrange care package for patient

The Belfast Health and Social Care Trust has apologized to a patient who was forced to arrange her own care package after being discharged from the Royal Victoria Hospital, Belfast.

Investigation of a complaint against the Western Health and Social Care Trust

We investigated a complaint about the Trust's record keeping following the birth of the complainant's son.

Investigation finds that patient was given adequate information about her medical condition on discharge from hospital

The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.

Investigation into the care and treatment of a patient at the Royal Victoria Hospital

An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.

Investigation into complaint that medical staff's slow response led to patient losing his sight

Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.

Patient was discharged prematurely from hospital’s Emergency Department – Ombudsman

Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.

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