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Ombudsman partially upholds patient's complaint about his treatment at the Royal Victoria Hospital, Belfast

The patient complained that he should have had a scan and been assessed for surgery on his groin, about the attitude of the consultant who saw him, and that he was discharged from the hospital without any pain relief.

An investigation into a complaint against the Northern Ireland Ambulance Service

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.

Investigation of a complaint against the South Eastern Health & Social Care Trust (Prison Healthcare)

An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found 'no failures' in the patient's care and treatment.

Ombudsman investigation finds that hospital failed to properly monitor patient’s eating and drinking

An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.

Investigation against the Northern Health and Social Care Trust

An investigation has found that the Northern Health and Social Care Trust failed to seek a cardiology opinion in relation to a patient before deciding to discharge him from hospital.  The Ombudsman recommend that the patient be given a full written apology by the Trust Chief Executive for this failure in clinical care and treatment.

Complainant treated ‘unfairly’ over publication of Charity Commission report

An Ombudsman investigation has found that a complainant should have been given the chance to comment on the factual accuracy of a report by the Charity Commission prior to its publication.  However, the complaint that the report was biased and written in ‘bad faith’ was not upheld.

Complaint against the Driver and Vehicle Agency

The Driver & Vehicle Agency failed to manage a complainant's medical assessment in a timely manner, thereby increasing the risk that his licence would expire while his renewal was being processed. The Ombudsman also found that the DVA failed to communicate with the Occupational Health Service to ensure the application was treated as a priority.

Investigation into complaint about a GP Surgery

A man complained that the medication prescribed by his doctor was making him ill, and that he should also have been referred to a consultant.

Our investigation found that the Practice provided him with appropriate care and treatment.

The care of a patient in the Ulster Hospital, Dundonald

The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.

Failures in care and treatment of young person with life limiting condition after move to adult services

The quality of care given to a young person with complex medical needs deteriorated when she turned 18.  

We criticised the Belfast Trust for not doing enough to prepare for her transition to adult care, noting with concern the lack of overall policies for managing this process.

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