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We upheld a complaint from a woman who failed to get an epidural in the Ulster Hospital before she gave birth.

A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation.  We asked the University to apologise to the student for failures in the way it dealt with her complaint.

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

We asked the Western Health Trust to reflect on what it might have done differently in the treatment of an elderly patient in Altnagelvin Hospital.

A woman complained that her late father was “left to suffer” in pain at the Ulster Hospital.  We found no failures in his care and treatment, but said that the Trust’s communication with the woman during her father's final days could have been clearer.

A check by the Belfast Trust to see whether a nursing home resident was entitled to continuing healthcare was incorrect.  We asked it to carry out a new assessment.

We upheld a complaint about the way in which a resident was fed by care home staff, causing her to choke and vomit.

A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.

A woman complained that her father’s health deteriorated because he was not looked after properly in his care home. Our investigation found failings in his care and treatment, as well as a string of serious record keeping failures by the home.