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We found no failing on the part of the Belfast Health and Social Care Trust after investigating a woman’s complaint that she was not given the right care in the later stages of her pregnancy.

A woman complained that a nurse asked her inappropriate questions about her sexual health during a procedure to remove a birth control implant.  We found that the Belfast Trust took the correct course of action and that the questions it asked were reasonable.

We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.

We found that the Belfast Trust stopped a couple’s adoption application without clearly telling them why.  We asked the Trust to apologise, to let the couple make the application again, and to carry out an audit of previous adoption applications to see if others had been affected in the same way.

A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic.  We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.

We concluded that a dental practice did not follow the correct procedures when removing a patient from its list.  We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.

We found that a GP practice gave a complainant the appropriate medication and took other measures to help ease her back pain.