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The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.

A local Council has been asked by the Ombudsman to apologise to a complainant after an investigation found they failed to follow their own Financial Regulations during a process to appoint a company for a public event.

An investigation has revealed that a nursing home failed to fully record its observations of a resident’s head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.  The report can be viewed here.

An investigation by the Ombudsman has found that the Southern Health and Social Care Trust provided appropriate care and treatment to a patient prior to her death from a serious heart condition in 2014.

The Northern Ireland Public Services Ombudsman has issued a finding of maladministration against the former Department of Environment for its failure to monitor the numbers of late flights into and out of George Best Belfast City Airport.

NIPSO is committed to delivering the highest standards of service to the public. We will not only listen to what people tell us about their experience but we will learn from and act on this also. Our new Strategic Plan for 2022 – 2025 sets out an ambitious vision to be a more accessible, effective and innovative office.

An Ombudsman report released today has found that the significant and repeated failures to properly update patients on healthcare waiting lists in Northern Ireland  amounted to ‘systemic maladministration’, and in many cases had a detrimental impact on the health and wellbeing of those waiting.

We found failures in Causeway Coast and Glens Borough Council’s decision to take no action over an independent report which was critical of its senior staff.

Read our investigation report.