We found that a pre-admission assessment for a care home resident did not accurately record her mobility, meaning that the home was ill-prepared for her arrival.
The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home. Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.
We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.