Investigation reports

We found that a pre-admission assessment for a care home resident did not accurately record her mobility, meaning that the home was ill-prepared for her arrival.

A woman complained that her father’s health deteriorated because he was not looked after properly in his care home. Our investigation found failings in his care and treatment, as well as a string of serious record keeping failures by the home.

We established that it was appropriate for a dental practice to refer a patient to another practice for sedation, but we asked it to apologise to her for causing a misunderstanding.