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4 findings available

Business owner’s rates bill written off after Ombudsman intervention

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Restrictive Practices in Northern Ireland Schools - an overview report

This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.

Own Initiative Investigation

Request for rates bill dropped after Ombudsman intervention

Case Summary