Investigation reports

Our report criticised a GP practice after a delay in providing a woman’s medication caused her unnecessary discomfort.

We upheld a complaint that a man should not have been on the same anti-depressant medication without a review for more than 5 years.

We upheld a complaint about the way in which a resident was fed by care home staff, causing her to choke and vomit.

We've reminded the Cedar Foundation about its record keeping and complaint handling responsibilities after we investigated a man’s complaint about his exclusion from its Social Inclusion Service.