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4 findings available

Business owner’s rates bill written off after Ombudsman intervention

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

Case Summary

Investigation of a complaint about the Northern Ireland Audit Office

We welcomed the Audit Office's positive approach to record keeping after we upheld a complaint about the way it dealt with a complainant's concerns.

Investigation Report