A student complained about how Queen’s University gathered evidence in its investigation of an alleged assault. We asked the University to apologise after we found it did not properly explain to the student how it obtained evidence from the PSNI.
A student complained to Queen’s University about bullying and harassment by other residents in her University accommodation. We asked the University to apologise to the student for failures in the way it dealt with her complaint.
We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.