About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
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  Strategic Plans, minutes of meetings, our Principles.
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  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
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  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
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  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

4 findings available

Housing Association apologises to tenant over handling of complaint

12 August 2022

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Investigation reports

Featured

Failings over Serious Adverse Incident investigation

Trust provided care home resident with appropriate treatment

Housing Association apologises to tenant over handling of complaint

Nursing home admits that it failed to administer medication and carry out a proper risk assessment for patient

Failings found in care of a patient in Antrim Care Home