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Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Health

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

5 findings available

Business owner’s rates bill written off after Ombudsman intervention

01 November 2021

Case Summary

Complainant left frustrated and distressed after delay in processing rates bill

11 August 2021

We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.

Investigation Report

Request for rates bill dropped after Ombudsman intervention

15 April 2021

Case Summary

Invest NI communicated appropriately with complainant during grant application

10 September 2020

A man’s complaint that Invest NI failed to provide his company with adequate guidance and support during its application for a Research and Development Grant has not been upheld.

Investigation Report