Investigation reports

This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.

It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.

Our report criticised a GP practice after a delay in providing a woman’s medication caused her unnecessary discomfort.

We upheld a complaint that a man should not have been on the same anti-depressant medication without a review for more than 5 years.