Investigation reports

Our report criticised a GP practice after a delay in providing a woman’s medication caused her unnecessary discomfort.

We upheld a complaint that a man should not have been on the same anti-depressant medication without a review for more than 5 years.

The Ombudsman has found that a care home provided a patient with the right level of the drug Quetiapine, and addressed a complainant’s concerns about the diet the patient received in the home.