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11 findings available

Department failed to properly monitor actions of insolvency practitioner

A complainant claimed that failures by the Department for the Economy resulted in his partner sustaining a significant financial loss.

Investigation Report
Upheld

Department did not clearly define eligibility for Covid support grant

A business owner said he was unfairly denied a Covid business support grant.  We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation Report

Complaint about consent for medical information

Case Summary

Man's complaint leads to broadband access

Case Summary

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

A complainant believed her business should have received financial support during the Covid-19 pandemic.  We asked the Department for the Economy to retrospectively accept and consider her application.

Investigation Report

Lack of clarity in business support scheme led to applicant missing out

Case Summary

Investigation of a complaint against the Education Authority

A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.

Investigation Report
Upheld

Investigation of a complaint about the Education Authority

A man said that the Education Authority refused to answer questions over how it managed a referral about his son’s school attendance.  We found that although it dealt properly with most of his enquiries, it failed to respond to one of the issues he raised.

Investigation Report

Investigation into the handling of a planning application by Newry, Mourne and Down District Council

Newry, Mourne and Down District Council failed to provide an applicant with the reasons why its Planning Committee deferred a decision on his planning application.  An Ombudsman's report was also critical of excessive delays when responding to the applicant's concerns.

Investigation Report

Investigation finds planning application was not properly considered

The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.

Investigation Report