The Western Trust’s failure to give a patient an MRI test caused her to experience prolonged pain and unnecessarily delayed treatment of her endometriosis.
We found no maladministration in the way the Council for the Curriculum, Examination and Assessment’s made its decision about an exam grade, but were critical of the system it had in place for receiving appeals.
We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.