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4 findings available

Council dealt with complaint in line with procedures

A man believed that North Down and Ards Borough Council should have independently verified whether planning orders had been breached, rather than taking the word of the developer. We did not uphold the complaint.

Investigation Report
Not upheld

Housing Association apologises to tenant over handling of complaint

We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.

Investigation Report

Ombudsman critical of council’s handling of planning application

We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.

Investigation Report

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.

Investigation Report