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About Us
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  Information about our organisation
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For Service Providers
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  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
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- Own Initiative Investigations
  
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Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
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  Information to help users experiencing vulnerability
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  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Health

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

4 findings available

Housing association apologises over its wrongful assumptions and handling of tenant’s case

24 January 2022

Case Summary

Ombudsman helps resolve motorist's complaint

15 April 2021

Case Summary

Ombudsman critical of Transport NI’s failure to provide and record reasons why four planning applications were considered acceptable.

17 September 2018

An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.

Investigation Report