Investigation reports

A woman claimed that if her late husband’s weight loss been investigated properly his cancer may have been detected sooner. 

We found it was a ‘significant failure in care and treatment’ that his GP didn’t send him for further diagnostic treatment.

A man complained that his GP should have provided him with medication following a private ADHD diagnosis.

It was reasonable for a GP practice to cancel plans for a patient’s x-ray. It also did not need to reschedule the procedure given that the patient no longer lived in the area.

This report provides an overview of our  assessment of the provision of Interpreting Services in GP practices for patients who are not proficient in English.

It is the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare.

A GP Practice provided appropriate care and treatment to a man shortly before his sudden death.

A woman complained that her GP failed to uphold a commitment to monitor her mental health problems. We partially upheld the complaint.

A man complained that shortly before her death his wife’s GP incorrectly diagnosed her with an upper respiratory tract infection. 

We did not identify any failures in her care and treatment.

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.