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About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
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Make a complaint
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- Online complaints form
  
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  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
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- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured

Health

Failings over Serious Adverse Incident investigation

The Western Trust didn’t communicate properly with a woman during its investigation into the death of her husband.

Health & Social Care

Upheld

06 May 2025

100 findings available

Schools Case Digest

21 March 2023

This is a best practice guide for complaints handling in schools.

It includes statistics and case summaries, and aims to provide school leaders and Boards of Governors with an insight into the key issues which have arisen from complaints.

Case Summary

Patient’s brain tumour wrongly diagnosed as viral headache

21 December 2022

We asked the Belfast Trust to make service improvements after investigating a man’s complaint that his wife’s brain tumour should have been diagnosed earlier.

Investigation Report