Investigation reports

A man complained that an MRI scan carried out by the Belfast Trust failed to identify the cause of his back pain. 

We did not uphold the complaint.

A man complained about how his late wife was cared for after she suffered a fall.  We upheld parts of the complaint.

The Belfast Trust should have adopted a more patient-centred approach when caring for a man with liver cancer.

Error created uncertainty and caused patient upset, but did not impact on the care she received. 

A patient’s spinal injury should have been reviewed by a consultant following referral from another Trust.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

A man complained about the treatment he received for his fractured rib.  We did not uphold the complaint.

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.