Investigation reports

We found no failing on the part of the Belfast Health and Social Care Trust after investigating a woman’s complaint that she was not given the right care in the later stages of her pregnancy.

A patient claimed that she wasn't assessed properly while in the Royal Victoria Hospital Belfast and that the Trust tried to discharge her prematurely without any treatment.

A complainant raised concerns about the Trust removing her diagnosis of PTSD.  We found that the Trust’s actions were appropriate.

The Belfast Health and Social Care Trust has apologised to the family of a man for a number of failures while he was in hospital for lung cancer. However, we welcomed the learning and commitment to service improvement identified by the Trust following our investigation into the complaint.

We partly upheld a complaint from a woman who was unhappy about her hospital treatment during the later stages of her pregnancy.

We investigated a woman’s complaint that her father did not receive appropriate care in the Emergency Department of the Mater Hospital, Belfast.  We found there were failures in his treatment, but that they did not ultimately lead to a deterioration in his health.

The wife of a cancer patient complained about his care in Belfast City Hospital. We found that overall the patient’s pain was appropriately assessed and managed. However, we also concluded that he failed to get radiotherapy when he needed it because of a delay in receiving a biopsy.

We asked the Western Health and Social Care Trust to use a Learning Disability Liaison Nurse to provide training to staff who care for patients with disabilities. We also recommended it develop an online information resource for staff to help them care for other vulnerable adults.