Investigation reports

Our investigation found failings in the care and treatment provided to a cancer patient by the Belfast Health and Social Care Trust.

This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’.

It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.

The Belfast Health Trust has apologised to a man after our investigation found failures in the care of his late wife.

We found that the Trust should have retested a patient for COVID when it found her previous sample had not been processed.

Belfast Health and Social Care Trust cared appropriately for a cancer patient and communicated properly with her family during her treatment.

A patient was in pain for longer than necessary because of delays by the Belfast Trust to obtain the results of a private MRI scan.

The Belfast Trust has put in place new procedures for carrying out pre-operative assessments after we partially upheld a man’s complaint.

A woman experienced worry, uncertainty, and frustration because her concerns about being fitted with a pacemaker were not properly addressed by the Belfast Health and Social Care Trust.