Investigation reports

The parents of a woman with multiple healthcare needs complained that she should have been cared for in a nursing home rather than a residential home.  Our investigation found that the Trust properly assessed the woman’s needs and cared for her appropriately.

We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.

An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.