Investigation reports

We recommended that a healthcare provider review its policies and improve staff training after we investigated the care it provided to a complainant’s elderly mother.

An investigation into the care of a patient in Antrim Care Home found failings relating to the administration and recording of medicines, and in the way it responded to the patient’s panic attack.

An investigation has revealed that a nursing home failed to fully record its observations of a resident's head injury following a fall, and did not call an ambulance to take him to hospital until almost eight hours after the incident.